Cancellation Policy:
Here at The Egyptian Treasures, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.
All Cancellation requests should be sent via message in Tourradar to provide the us with written confirmation clearly stating the cancelation of your request.
In case you cancel your trip, the following scale of charges will be applied:
Between 15 and 1 day before your arrival date, 50% of the entire tour price will be charged.
Force Majeure:
The Egyptian Treasures offers a very flexible cancelation policy in case the government or the airline issues a travel warning from/to your departure country and destination.
In the event that this happens, we will be refunding you the amount paid for the tour package.
Change/cancelation fees will only apply for flights and as per the airline’s terms & conditions.
Photos’ Terms of Use
To inspire others with your experiences, we will use your visuals to potentially feature them on our website and social media accounts in the future. Thank you for being part of our travel community.
Refunds:
A refund will be made to the same account and using the same method used for the original payment.
No refunds are possible in the event that no existing reservation can be found. Refunds will be done only through the Original Mode of Payment.
No Refunds are Possible For NO Show
Accommodation:
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.
Domestic Flights:
We quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
Responsibility:
The Company acts only within its capacity, liability & responsibility as a travel agency for the participants in regard to their travel, whether by railroad, boat, aircraft, or any other mode of transport, and assumes no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes:
weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations, or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Special Requests:
If the Client has any special requests, he should inform the company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so as fulfilling them will be subject to availability, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a specialf request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request
Children Policy, A Child Share Parents` Room:
Under 2 years old: free of charge
Under 6 years old: 25% of the total tour cost for an individual
Under 12 years old: 50% of the total tour cost for an individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
Tipping:
Tipping is customary and an expression of one’s satisfaction with the good services rendered to him or her by the amazing staff that accompanied him on his journey, therefore We advise you to feel free to tip as you see fit. It will be greatly appreciated by staff, but it is not an obligation by any means.
Complaints:
If you have any complaints while you are at the destination, please notify the company (The Egyptian Treasures) immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour.
Unused Tour Services:
Our company is not responsible for any unused portions of your tours and cannot refund any monies.
Our Changes to a Booking:
Occasionally due to circumstances beyond our control, we may have to change your travel package arrangement. We will advise you as early as possible. However, our company cannot be held responsible for changes initiated by airlines, coach companies, hotels, transfer operators, or other independent parties who have been contracted for services you have purchased.
If confirmed goods or services are no longer available prior to the arrival date, our company reserves the right to substitute them for comparable goods or services. In the event of a cancellation by the company liability of our company shall be limited to the reimbursement of the price of goods or services paid by the client.
